Complaints & Dispute Policy

Complaints about a business

We are not a party to your dealings with a listed business, so we cannot arbitrate a dispute, enforce a refund, or compel a business to act. Raise the matter with the business first. If it concerns a licensed activity, the relevant Dubai authority is the appropriate route.

What we can do: review the listing, correct information that is wrong, record the complaint, and suspend or remove a listing where our policies have been breached.

Complaints about us

Tell us what happened, when, and what outcome you are looking for. We aim to acknowledge within five working days and to respond substantively within twenty working days, or to explain why we need longer.

Complaints about verification

If you believe a business should not carry a verified badge, tell us what specifically is wrong. We will review the verification record and may require reverification or withdraw the badge.

Complaints about ranking or placement

Organic position cannot be bought or adjusted on request. If you believe a paid placement is not correctly labelled, tell us — that is a defect and we will fix it.

Status of this document

This document has been prepared as a working draft for a Dubai/UAE-focused platform. It has not been reviewed by a qualified legal practitioner. It must be reviewed and amended by a UAE-qualified lawyer before LocalDubaiBusiness accepts payment or operates commercially.